Best If Viewed With…

best if viewed with...Back in the late 90s and early 2000s websites were littered with buttons and links stating “Best if Viewed With…” Most of the time, that would end with “Internet Explorer.” However, there would be the rare instance where it would read “Netscape Navigator.”

These labels were necessary because even though IE and Netscape were the browser powerhouses of the day, they did not share standards when it came to development. What worked in IE didn’t always work in Netscape and vice versa. Developers would usually cringe when a project manager or exec said the new website or webapp had to work in both browsers. It meant a lot of extra work, and in some cases, even building two separate sites and using javascript to direct traffic to the appropriate site based on the browser being used.

Now we’ve reached a level of evolution where we have CSS standards and HTML standards giving us a plethora of great options when it comes to designing. You’d think after being nearly a decade removed from the Netscape/IE wars we wouldn’t have to worry about a “Best if Viewed With” tag, right?

Believe it or not though, you can’t always assume that what you design will look the same in all browsers. What looks right in Firefox may not appear the same in IE or Chrome even when you are using strict HTML and CSS standards and guides. While you don’t necessarily see the “Best if View With” tags nowadays, you can see in the source of the file links to stylesheets and often see a special link to an IE stylesheet to make the page look right (or similar) in one or more versions of IE.

I guess the good news is that Firefox and Safari are very similar in how they display. Chrome, while it does have some quirks, isn’t too drastically different from them. However IE, with it’s many versions that linger on the internet (6, 7, 8, 9, and soon to be 10) is the exception, and an exception within itself since different versions have different standards and compatibility issues.

Now that HTML5 with CSS3 is beginning to make it’s mark on the world, those issues become even more apparent. Firefox and Chrome shot out of the gate in recent releases with great HTML5 support, and even have earlier versions supporting great CSS3 features. IE, on the other hand, has very limited CSS3 compatibility, if at all in previous versions, and IE9, while ‘more modern’ still doesn’t hit the mark when compared to other browsers, with a caniuse.com test ranking IE9 with only 61% of all web standards compatibility (compared to Firefox for at 87%).

It’d be nice to simply say “forget about it” and design for the other browsers. Add in that html5test.com shows IE9 passing only 130 tests (out of 400) as compared to Firefox passing over 250! Considering HTML5 has a big “coolness” factor closing the gap between standard web pages and the interactiveness that Flash brought to us – that’s a big deal!

So why does any of this matter? Can’t we just design and build what looks good and leave the browsers to battle out a Darwinian competition so only the strong survive? That’d be nice and it worked between Netscape and IE – with IE being the victor. However, now, it’s not so simple. So many choices, and IE comes installed automatically with Windows… In fact, according to a March 2011 survey (w3counter.com), IE still holds nearly 40% of the overall market (counting IE 7 and 8), but Firefox is closing in at about 30% and Chrome is gaining ground as well. Safari and Opera round out the top 5 browsers.

Rumor is that IE10 may fix much of the issues currently faced by IE9, but we all know how rumors can pan out. So the real dilemma for any web designer and developer now is how do you take advantage of the advancements at your fingertips without alienating nearly 40% of the potential market? Do you continue to create custom files for those browsers that don’t quite cut it at the moment? Do we go back to adding “Best if Viewed With?” Or maybe, we need a “Best when not viewed in _______” (you fill in the blank).

I guess the good news is, until there exists a single set of standards that all browsers adhere to, there will be plenty of custom tweaking work for us designers and developers to do. Oh, and don’t forget to test your work in all browsers… because even if you don’t, it’s highly likely your client will – intentionally or not!  browsershots.org might be able to help you out.

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Making A Commercial

commercial_video_shoot_webThis is a hands-on whirlwind tour of what it takes to make a video commercial. It is not a step by step guide, but a summary that will give you an outline, list of practicals and a few tips that are necessary for making your vision become reality.

When making a commercial, you first have to decide on the marketing objectives.  Once those have been firmed up, the script must be written, the cast chosen, and you are on to the production of a commercial.

Permits & Permissions
On shoot day, the first thing that can interfere with the process is a forgotten permit or permission. Long shoots, especially in or near residential areas or public locations, can draw unwanted attention, which can cause authorities to shut it down. Then there are issues of continuity which sometimes cannot be fixed, and the entire commercial must be reshot. Because of this, the production company must take the time to review the bureaucracy of the shoot on shoot day.

Make-up
Make-up is usually done while the lights are being set up, but long takes can require reapplication because lights on a shoot are especially bright and hot. Sweat causes nasty reflections on camera, so many times the process must be interrupted to reapply make-up. This time is often not taken into account at the beginning of many shoots.

Coordination
Coordinating the many pieces of production, from keeping the boom mics out of the shot to working the correct angles for the shot, requires many more takes than you might think. The slightest error by any one person in the chain can ruin a take, and perfection from many people requires a combined effort that takes hours to synthesize.

Post Production
After all takes have been shot and run by the client and up the chain of command to make sure that all objectives and issues of company branding have been resolved, the video goes to the editing department. The best takes are spliced into a recognizable coherent plot-line, the fat is cut, and music, voice overs, and digital effects are added. Mistakes can be fixed in this stage, although it is not preferred.

Approval
Once a commercial is put together in final form, it is usually run past the marketing department again and through a round of research and focus groups. Once approved, your commercial is ready for general consumption!

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Slow Your Roll

listenEver say the right thing at the wrong time? I do. Way too often…

It is critical in both friendship and business to have the credibility to speak difficult truths. To listen before we speak. To understand before we fix. To sympathize before we strategize. As Stephen R. Covey puts it, “seek first to understand, then to be understood.”

This is not easy. Especially when you are right. About everything. All the time. As most of us often are…

But in our eagerness to help, to fix, to assist, we can run someone over and do significant damage to the relationship. People are more important than their problems, and clients need to be treated like people, not problems to be fixed.

This principle applies not only to personal interactions and email, but to social media as well. How many times do we post an answer to a question that no one is asking? What if we first listen to the online social climate, assess what current needs and interests are, then try to address those within our posts?

The best way to turn a prospective client into an active client is to address the personal relationship before the business dilemma. When we “slow our roll” and listen first, we are better equipped to be the problem solvers that we need to be for our clients.

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Web Application Interface Design

user interface imageWe’ve been doing a lot of web application interface design here at Sonar Studios. Interface design is a delicate combination of form and function. The designer must always keep in mind the intentions of the user and the user experience. The challenge is to create harmony between an intuitive, easy navigation and an original, distinctive design. I find that good user interface design is like gravity. When it works properly, it holds everything in place and creates a pleasant experience without being noticed. But when it doesn’t work, well, everything just falls apart.

I found the following article that outlines a few of the basic concepts designers should keep in mind as they develop interface designs. Whether a creative brushing up on a few design concepts or a business person who’s company is in the process of creating their own web application, this article is worth the read.

10 Useful Web Application Interface Techniques

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The Anti-Social Media Revolution

couple textingI was watching my teenage daughter have a text exchange with her boyfriend the other day, thumbs flying as she hurriedly fired off a message then stared intently at the screen of her phone impatiently awaiting his response. Soon it became obvious that they were arguing. Some statement, word or phase taken out of context that was only compounded by more of the same and soon they found themselves deep in miscommunication using one of the greatest advancements in communication. Words without emotional influence. Communication devoid of persona. It was a great technology being used for not-so-great communication.

Far too often we get infatuated with a tool and use it for something that it’s just not very good at accomplishing. It doesn’t mean it is not an amazing tool and an incredible piece of technology, but we are simply not using it in the best way. There’s a lot of that going on in marketing these days. We grab ahold of new technologies and new forms of communication and we use them really just to say that we use them. “Yeah, we’re on Facebook; sure, our company has online video; yes, I tweet.” The problem is that when there has been such a profound and fundamental shift in how we communicate like what we have experienced, the way we buy, sell, market, and educate has to change as well. And the truth of the matter is that for the most part, businesses, individuals, organizations, and institutions haven’t really caught on to that yet.

And leading the way in this obstinate ignoring of change is much of the broadcast and media industry itself. Whether it is naïvety, ignorance, or just simple ego, they fail to realize that they are not in fact leading this seismic shift in marketing. It is a revolution led by people who have a choice—a choice provided through an on-demand world. You see, now we can choose when and how we want to receive our information. The old form of interruption marketing – that is predicting when our attention was going to be turned someplace and then interrupting us with an obnoxious, funny, profound, or clever message – no longer works with us.

To further compound this brand-market disconnect is a fundamental misunderstanding by most marketers on how brands are interpreted. They think that we receive information, think, and then we respond. The reality is that we receive information, we FEEL, and then we respond. Therefore, brands are defined NOT by what marketers say; they are defined by what people FEEL. And this requires communication of emotion. And that requires a two-way communication.

It requires a conversation.

It requires a relationship.

It’s what modern marketing guru Seth Godin refers to as permission marketing.

Yes, social media, mobile platforms, and tablet technologies promise to change the way we communicate forever. But isn’t it ironic that one of the main organizations leading the way, Facebook, uses the old form of interruption marketing for monetizing its services??? If they don’t get it, when will we? And until we do it’s all just great technology being used for not-so-great communication.

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Abuse Is Not Love

Let’s say you are a teenager, and your friend tells you that her boyfriend raped her.

Or you are a dad, and your daughter says that her boyfriend hit her.

Or you are a counselor or mentor, and a young man tells you that his ex-girlfriend posted sexually explicit insults toward him on Facebook.

What do you do?  Who do you call?  How common is this anyway?

This kind of behavior is not okay, and must be stopped. Unfortunately it is a massive problem for teens. The National Council on Crime and Delinquency reports that approximately one in three adolescent girls in the United States is a victim of physical, emotional or verbal abuse from a dating partner – a figure that far exceeds victimization rates for other types of violence affecting youth.

Teen Dating Violence is a pattern of abusive behavior that is used by one partner in a dating relationship toward the other partner.  It may include behavior used to manipulate, gain control, gain power, or make a person feel bad about themselves. It takes many forms, including physical, sexual, or verbal/emotional abuse.

Start Strong Indy has taken a stand and invited teens to be a part of the solution. Strong Start Indy is part of the Robert Wood Johnson Foundation’s national Start Strong Building Healthy Teen Relationships initiative. Start Strong is the largest national initiative ever funded targeting 11-14 year olds to prevent teen dating violence and abuse.

Start Strong Indy sponsored an awareness video contest for middle school and high school students in Central Indiana during the Fall of 2010. The Grand Prize winning video was professionally produced by Sonar Studios with students from Gambold Middle School. Several middle schools throughout Indianapolis will be running the video PSA to promote healthy teen relationships and Radio Disney will also be airing the audio version later this year.

Teachers were grateful for the tool allowing peers to speak to each other on the issue. Damon Jennings expressed his excitement, “Oh wow! I just watched the video and I loved it! The kids looked great and the voice overs sounded really good too. I will show this first thing in the morning. I know that they are going to love it! Thank you so much for this opportunity.”

Abuse Is Not Love

Start Strong Indy
Funded by a grant from the Robert Wood Johnson Foundation
Developed in Partnership with Clarian Health, The Ruth Lilly Health Education Center and Sonar Studios

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Technology Adoption in Education

Technology has always been present in the K12 space. Whether it was the text book, note pads, film projectors, overhead projectors, microfiche and so on. The advent of personal computing, the internet and everything that has come about as a result of the shrinking of the tech and growth in computing and transmittal capacities has sent us into a technology over load! Technology companies are all creating “solutions” to the question “how do we engage and educate better?”

Enter, smart technology.

Laptops, Smartboards (Prometheon), Streaming Video (Safari Montage), Edutainment (PS3, Wii, Xbox) and tablets (iPad) are all technology solutions, but to what problem? Have you watched Vince’s coffee buzz where he talks about tactics and technology with out strategy? If we aren’t asking the right questions, how can we get the right answers? Recently the Greenfield School corporation adopted the iPad as their latest tech offering for students. Several teachers and board members interviewed gave mixed perspectives on the functional purpose of the iPad in the learning environment. Below is an excerpt from the article:

IBJ.com:  Eden Elementary Principal Joey Johnson said children are wired to use technology, which makes the iPads a good teaching device.

“It helps us meet the kids where they are without compromising the learning environment,” Johnson said.

While the children are eager to get their hands on the devices, some adults on the school board are finding a bigger learning curve.

The Greenfield-Central school board held its first paperless meeting in September, using an application designed for handling the school board’s packets.

Board member Dan Leary said the device isn’t as user-friendly as a laptop or netbook but “goes a long way to being green as far as not having to use paper.”

Still, he’s pleased that the devices have caught on with students.

I find it exciting to see school corporations identifying the need for updated teaching tools however, there still seems to be a disconnect between learning styles and learning technologies.  In this age, kids are much more tech savvy and need to be engaged with technology.  I get it. The technology however, isn’t changing how kids learn and engage.  Learning styles, regardless of technology, will always differ from child to child and therefore technology for the sake of technology is hardly an effective strategy for student engagement.

Enter, The technology Frankenstein.

Teachers are now all forced to learn about multiple teaching technologies that are supposed to improve the learning process for students, increase student engagement and as a result, raise test scores and success ratios.  The problem is that the technology prescription without a proper diagnosis just results in the mismatching of tech to students, tech to teachers and technology to technology.  The techno-confusion compounds and the school corporations continue to hemorrhage tax payer dollars.

If technology is our solution then the technology needs to engage students in each of their learning styles.  Otherwise our fancy smart boards, laptops and tablets become expensive textbooks that impact no differently.

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The Death of Advertising

In its memory we have compiled a brief outline of its evolution:

Phase 1
need + solution = sale

Phase 2
public + message = need
need + message 2 = sale

Phase 3
public + message = need
need + message 2 = option
option + message 3 = sale

Phase 4
public + message(reach + frequency) = sale

Phase 5
public + message(reach + frequency) = option
public + message2(reach + frequency) = sale

Phase 6
public + message(reach + frequency) = option
public + message2(reach + frequency) = prospect
prospect + message3 = sale

Phase 7
public + message(reach + frequency) = option
public + message2(reach + frequency) = prospect
prospect + message3 = sale

Phase 8
public + message(reach + frequency)
whereas message = (features + benefits) + need = sale

Not to demean or cheapen the passing of advertising, we will now jump ahead to its form shortly prior to its death:

Phase 9
public – public(research) + message1 (whereas message 1 = (tone + sex + humor) => (tone + sex + humor)  option – option squared) + message2(reach + frequency) whereas the cost of (reach + frequency) => budget. If prospect =< projection then 2 x budget x (reach + frequency) + message 3. Repeat as necessary.

It kinda makes this whole new social marketing – brand casting thing look kinda simple now. Doesn’t it.

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The Pied Piper of Marketing

Maybe its because I’m turning 50 soon. Or maybe I was just in a reflective mood. But I was thinking about marketing.  It used to be simple: reach enough people, get them to believe and they would buy.  For years that’s how advertising worked.  To sell more you simply reached more. Concepts like ‘reach’ and ‘frequency’, along with demographics, ratings, and rating points became the variables savvy advertisers used to target and dial-in the minds of trusting consumers.

The Pied Piper

The market was like one big concert. If you wanted to entertain an audience, you tweaked the music, directed the speakers (adding more if necessary), and turned up the  volume.

And like a modern day Pied Piper, it worked.

For awhile…

As this approach became less and less effective, ‘creative specialists’ were called in. “If we simply make the message funnier, sexier, more clever, more memorable,” they thought, ” then our product—our message will emerge above the others.”

And so the pattern began:

  1. Come up with something memorable (even if our product is not)— the creative
  2. Get the message out to as many as possible (often directly proportional to the advertising budget)— the strategy
  3. If desired results are not achieved tweak the creative.
  4. If desired results are still not achieved tweak the strategy.
  5. Repeat as needed.
  6. If desired results are still not achieved, fire the agency.

No, the Pied Piper isn’t dead. We simply are no longer mesmerized by his tune.  Yes, we are all still figuring out this new digital market community as we go. But I must admit, the tune is pretty sweet.

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The Coffee Buzz: Episode 1

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